Smartmind Policies

NON REFUND POLICY

NON REFUND POLICY

  1. Smartmind Education Consultants guarantees the BEST QUALITY of service in the process of our engagement with our client (the Student).
  2. Smartmind Education Consultants guarantees the most INFORMED and PROFESSIONAL counselling towards admission based on the universities’’ admission requirements and documents provided by the student.
  3. Smartmind Education Consultants, however, DOES NOT guarantee admission into the university applied to. The final right to admit is a reserve of the university based on the university’s admission policies.
  4. The payment options will be provided from time to time. Presently, the company accepts cash, debit and credit cards through Paypal, and Mpesa.
  5. An invoice will be provided upon submission of an application. The invoice shall contain a unique reference number that is specific to the particular application.
  6. Upon confirmation of payment, an official receipt will be sent to the applicant.
  7. Application and processing fee paid is NON- REFUNDABLE. BUT only under the following conditions:
  8. There is no application made to the university.
  9. Deliberate error in the counselling by Smartmind Consultants staff leading to non-admission.